Responsible Gaming at Tote

At Tote, we believe that betting and gaming should always remain an enjoyable form of entertainment. As the operator of Tote Casino, we are committed to promoting responsible gaming across every product we offer, from Tote betting on horse racing pools to our sportsbook, live casino and Tote casino slots. We want every customer who uses the Tote app or visits tote.co.uk to feel confident that we take player wellbeing seriously, and we have built a range of tools and safeguards to help you stay in control.

Our Commitment to Safer Gambling

We are licensed and regulated in Great Britain by the Gambling Commission, and we hold a separate remote bookmakers licence for our pool betting customers in Ireland. As part of our licence conditions, we design our Tote casino online products, our sportsbook and our pool betting markets with player protection at the core. Whether you place a Tote bet on the Placepot, join a Scoop6 pool, or spin our Tote casino slots, we monitor activity to identify signs of harm and we intervene where necessary.

We never target vulnerable people with promotional material, and every Tote promo code or Tote bonus code we issue is subject to strict eligibility checks, including age verification and exclusion for anyone registered with GAMSTOP or who has self-excluded with us.

Setting Deposit Limits

We give every customer the ability to control how much they spend with us. Once you complete Tote Casino registration and log in, you can set deposit limits ranging from 25 GBP to 1,000 GBP, over periods from every 24 hours to every 3 months. If you decide to lower your limit, we apply the change immediately; if you wish to increase it, we apply a short delay to give you time to reconsider. We encourage every customer to review their Tote deposit habits regularly and adjust their limits as needed, whether they are funding a Tote bet on racing or topping up to play our Tote live casino tables.

Reality Checks and Session Controls

We provide reality check notifications so you always know how long you have been playing and how much you have staked. These pop-up reminders appear at intervals you choose, helping you make informed decisions before placing another Tote bet or continuing a session on our Tote casino app. We recommend using these tools alongside our deposit and time limits to build healthy playing habits.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break, we offer a temporary suspension option that lets you step away from Tote betting for a short period. For longer-term concerns, we provide self-exclusion for periods ranging from 6 months to 5 years. When your self-exclusion period ends, we apply a mandatory 24-hour cooling-off period before your account can be reactivated, giving you additional time to be certain that returning is the right decision. During any period of self-exclusion, we will not send you marketing communications, and we will decline to process any Tote deposit or Tote withdrawal request made through a self-excluded account.

GAMSTOP and National Self-Exclusion

We participate fully in GAMSTOP, the UK's national self-exclusion scheme. If you register with GAMSTOP, we will block your access to Tote betting, our Tote casino bonus offers, and any Tote no deposit bonus promotions across all our platforms, including the Tote app, desktop site, and any linked accounts. We check every new Tote register request against the GAMSTOP database, and we will decline to open an account for anyone found on the register.

Protecting Younger and Vulnerable Customers

We only accept customers who are 18 years of age or older, and we carry out robust age and identity verification checks at the point of Tote registration. We take extra care to identify vulnerable customers through behavioural monitoring of deposit patterns, session length, and chasing losses, whether that activity occurs on our sportsbook, our Tote jackpot pools, or our Tote casino slots. Where we identify a concern, our customer care team will proactively reach out with support options, which may include reduced limits, a temporary suspension, or a referral to specialist support organisations.

Promotional Safeguards

Every welcome offer, Tote Casino bonus, Tote free spins promotion, or Tote casino no deposit bonus we advertise is unavailable to anyone who has self-excluded or registered with GAMSTOP. We limit most promotions to one per customer, and we clearly display terms, wagering requirements and expiry periods so you can make an informed choice before opting in. We never require you to accept a bonus in order to continue using our services, and you are always free to decline any Tote bonus code offer.

Dormant Accounts

If your account remains inactive with no bet placed for 24 months, we classify it as dormant. Once a balance can no longer be returned, we apply a 3 GBP monthly administration fee. We encourage all customers to keep their account details current and to contact us if they wish to close or reactivate a dormant Tote account rather than leaving funds unclaimed.

Protecting Your Funds

We hold customer funds separately from our operating capital, providing a Medium level of protection as defined by the Gambling Commission. This means that, in the event of insolvency, we take steps to segregate customer balances, though this level of protection does not guarantee funds will be returned in full. We believe transparency about how we protect your money is an essential part of responsible gaming.

Where to Get Support

We work closely with independent support organisations, and we encourage anyone concerned about their own gambling, or that of someone close to them, to reach out for confidential advice. Support is available around the clock, and our own customer care team can be reached via LiveChat 24/7, phone, email, or post if you need help managing your Tote account, adjusting limits, or discussing self-exclusion.

We provide LiveChat support 24 hours a day, 7 days a week
We offer phone support daily from 08:00 to 24:00 on 0800 032 8188 (UK) or 1800 238 669 (Ireland)
We respond to enquiries sent to customercare@tote.co.uk
We accept written correspondence at Customer Care, Waterside House, Waterside Drive, Wigan, WN3 5AZ

Our Ongoing Promise

We continually review our responsible gaming tools to ensure they remain effective as our products evolve, from Tote sports casino markets to our expanding library of Tote casino slots and live tables. If you ever feel that your relationship with Tote betting is no longer enjoyable or under control, we ask you to reach out to us immediately. Our goal is for every customer to enjoy Tote responsibly, safely, and on their own terms.

Content updated: September 16, 2026