Tote Casino Terms and Conditions

Welcome to Tote Casino. These terms and conditions govern your use of our website, our Tote app, and all services we provide, including tote betting, our casino games, and our sportsbook. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, we ask that you do not use our services.

Who We Are

Tote is the trading name of TDCO Limited, a company registered in England and Wales under company number 11300287, with our registered office at 6th Floor, 6 Kean Street, London WC2B 4AS. We are owned by UK Tote Group Ltd, and we have operated under the Tote name since 1928. We launched our website in 2020, followed shortly after by our Tote casino app for mobile devices.

We are licensed and regulated in Great Britain by the Gambling Commission under account number 54779, licence number 000-054779-R-331321-00. We also hold a remote bookmakers licence, number 1016589, issued by the National Excise Licence Office, allowing us to offer pool betting to customers resident in Ireland.

Eligibility and Account Registration

To use our services, you must be at least 18 years old and resident in the United Kingdom or Ireland. We do not accept customers from any other jurisdiction. When you complete our tote register process, you must provide accurate and complete information, including your name, address, date of birth, and a valid payment method.

• You may only hold one account with us at any time.
• You are responsible for keeping your tote login details confidential.
• We may ask you to verify your identity before permitting withdrawals or continued use of your account.
• We reserve the right to suspend or close accounts that breach these terms, including duplicate accounts or fraudulent activity.

Deposits and Withdrawals

We accept Visa and Mastercard debit cards and Apple Pay as our tote deposit methods. Only one active payment method is permitted on your account at a time, although Apple Pay may be used alongside a debit card provided it is linked to the same card. We do not charge you for opening or running an account, though your card issuer may apply its own charges.

Our minimum deposit is 5 GBP or 5 EUR across all payment methods. Any tote withdrawal request must be made to the same payment method the funds were originally deposited from, and withdrawals are free of charge. Our minimum withdrawal is 10 GBP or 10 EUR, and the maximum is 20,000 GBP or 20,000 EUR per transaction, subject to any limits imposed by your bank or card provider.

We pay winnings up to a maximum of 250,000 GBP or 250,000 EUR per customer in any 24-hour period from the time a bet is struck, with lower limits applying to certain markets. For our casino games, the maximum win in any one day is 100,000 GBP or 100,000 EUR, excluding progressive jackpots or games advertised otherwise. Any substantial win over 2,500 GBP or 2,500 EUR, or aggregate wins exceeding that figure within a 12-hour period, will be subject to our confirmation checks before we credit your account.

Funds are released at the close of business on the working day your withdrawal request is made, unless we need to carry out additional security checks. We may hold multiple withdrawal requests made via the same method on the same day and process them as a single transaction. Clearance times depend on your bank or payment provider, typically 3-5 working days for card withdrawals or the same day for online payment services.

Our Games and Betting Products

We offer a wide range of products through our tote casino online platform, including over 1,000 slots, live dealer tables, and table games, bringing our total game library to more than 1,500 titles. Our tote live casino features blackjack, including Multihand and Infinite variants, more than 20 roulette tables including Lightning Roulette, baccarat, poker, and game shows, supplied by Evolution and Pragmatic Play Live.

Our tote slots and casino content is supplied by leading providers including Pragmatic Play, Playtech, Blueprint Gaming, Play'n GO, NetEnt, Hacksaw Gaming, and Games Global. We also operate a tote jackpot feature called Jackpot Treasures, which adds a 10p stake to each qualifying real-money bet, feeding Bronze, Silver, and Gold jackpots that can drop at random.

Beyond our tote sports casino offering, we provide traditional pool betting products including Win, Place, Each Way, Exacta, Trifecta, Placepot, Quadpot, Jackpot, Scoop6, World Pool, and Tote Multiples. Our sportsbook covers fixed-odds markets across hundreds of sports, Bet Builder, and daily price boosts. We do not offer fixed-odds tote betting on horse racing, having chosen to focus our racing products on pool betting supported by the Tote Guarantee.

Bonuses and Promotions

We offer new customers a choice of two welcome packages when they register with us. Our tote bonus code B10GET100 entitles new customers to 100 free spins on Big Bass Splash after staking 10 GBP or 10 EUR on slots, credited within 48 hours, with no wagering requirement attached. Alternatively, our racing and sports welcome offer credits qualifying customers with 10 GBP or 10 EUR in Tote Credit and a 10 GBP or 10 EUR free bet after a qualifying bet has settled.

We do not currently offer a tote no deposit bonus; all our promotions require a qualifying stake or deposit. Any tote promo code we issue is subject to a 7-day expiry unless stated otherwise, and Tote Credit and Free Bets have no cash value and are not returned as part of winnings. We reserve the right to withdraw, amend, or restrict any promotion, including our tote casino bonus offers, Reel Rewards, Game of the Week cashback, and Drops and Wins tournaments, at our discretion.

• Promotions are limited to one per customer unless we state otherwise.
• We do not make promotions available to customers who are self-excluded or registered with GAMSTOP.
• We may withdraw any tote free spins offer, code, or bonus if we suspect abuse or bonus fraud.

Responsible Gambling

We are committed to promoting safer gambling. We offer deposit limits ranging from 25 GBP to 1,000 GBP over periods from every 24 hours to every 3 months, reality checks, temporary suspension, and self-exclusion for periods between 6 months and 5 years, with a mandatory 24-hour cooling-off period upon return. We also participate in the GAMSTOP self-exclusion scheme. Customer funds are held separately from our operating funds, providing a Medium level of protection as defined by the Gambling Commission.

Account Dormancy

If your account remains inactive with no bets placed for 24 months, we will classify it as dormant. Once your balance can no longer be returned, we may apply a monthly administration fee of 3 GBP until the account is closed or reactivated.

Complaints and Governing Law

If you are unhappy with any aspect of our service, please contact our customer care team first. Unresolved complaints may be escalated to the Independent Betting Adjudication Service (IBAS). These terms, and any dispute arising from your use of our services, are governed by the laws of England and Wales.

Changes to These Terms

We may update these terms from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend that you review this page periodically. Continued use of our website or Tote app after changes take effect constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about these terms, our customer care team is available via LiveChat 24/7, by phone from 08:00 to 24:00 daily, or by email at customercare@tote.co.uk. You can also write to us at Customer Care, Waterside House, Waterside Drive, Wigan, WN3 5AZ.